Last Updated: Thursday, July 25, 2025

Return and Refund Policy

1. Eligibility for Returns

We accept returns for items shipped to the United States and the United Kingdom. To be eligible for a return, the item must meet all of the following criteria:

  • The item must be in new, unused condition.

  • Original packaging must be intact.

  • Proof of purchase is required.

2. Return Window

You have a 30-day window from the delivery date to initiate a return.

3. How to Initiate a Return

To start a return, please follow these steps:

  • Fill out the contact form on our Contact Us page and include the following:

    • Order ID

    • Full Name

    • Email Address

    • Phone Number

    • Photos of the purchased item

  • Our customer support team will review your request. If approved, we will provide you with a prepaid shipping label.

  • Pack the item securely, affix the provided label, and send it back to us.

4. Item Condition

Returned items must be in new and unused condition with the original packaging intact.

5. Restocking Fee

We do not charge any restocking fees.

6. Return Reasons and Fees

  • No Fee (Defective Items): If you receive a defective item, we will replace it or provide a full refund without any fees.

7. Refund Process

Once your returned item is received:

  • Inspection: Our team will inspect the returned item.

  • Notification: You will receive timely notifications about the status of your refund.

  • Initiation: If approved, the refund will be initiated promptly to your original method of payment within (3 days).

8. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Address: 265 Water St, 1st Fl Ste COMM, New York, NY 10038, United States
Phone: +1 (763) 349-9594
Email: Support@plugfurn.com

9. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time without prior notice.

Thank you for choosing plugfurn. We appreciate your trust in our products and services.