Last Updated: Thursday, July 25, 2025

Frequently Asked Questions (FAQs)

1. Orders & Processing

1.1 How do I place an order?
Simply browse our collection, add your desired products to the cart, and follow the secure checkout process.

1.2 How long does it take to process my order?
Orders are processed within 1–2 business days (excluding weekends and holidays).

1.3 Can I change or cancel my order after placing it?
If your order has not yet shipped, please contact us immediately at Support@plugfurn.com or call +1 (763) 349-9594. We’ll do our best to accommodate your request.

2. Shipping & Delivery

2.1 Where do you ship?
We currently ship to the United States and the United Kingdom.

2.2 How much does shipping cost?
We offer free shipping on all orders, regardless of size or destination.

2.3 How long does shipping take?

  • United States: 4–6 business days

  • United Kingdom: 5–7 business days

2.4 How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can monitor your shipment using the link provided.

2.5 What happens if my package is lost or stolen?
If your package is lost or stolen, please contact the shipping carrier first. For further assistance, you may also reach out to our support team.

3. Returns & Refunds

3.1 What is your return policy?
You can return items within 30 days of delivery if they are in new, unused condition and in their original packaging.

3.2 How do I start a return?
Complete the contact form on our Contact Us page with your order details and attach photos of the item. Our team will review and, if approved, provide a prepaid shipping label.

3.3 Do you charge restocking fees?
No, we do not charge any restocking fees.

3.4 When will I receive my refund?
Once your return is received and inspected, we will process your refund to your original payment method promptly.

4. Products & Inventory

4.1 Are your products in stock and ready to ship?
All items listed as available on our website are in stock and ready for immediate processing.

4.2 Do you offer product warranties?
Some products may include a manufacturer’s warranty. Please refer to the specific product page or contact us for details.

4.3 How can I get more information about a product?
For more details, please check the product description or reach out to us at Support@plugfurn.com.

5. Payments & Security

5.1 What payment methods do you accept?
We accept payments exclusively via PayPal for secure and reliable transactions.

5.2 Is my payment information secure?
Yes. We use secure, encrypted payment gateways and do not store your full payment details.

6. Account & Privacy

6.1 Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.

6.2 How do you protect my privacy?
Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

7. Contact & Support

7.1 How can I contact plugfurn?
You can reach us by:

  • Email: Support@plugfurn.com

  • Phone: +1 (763) 349-9594

  • Address: 265 Water St, 1st Fl Ste COMM, New York, NY 10038, United States

7.2 What are your customer support hours?
Our customer support is available Monday to Friday, 9:00 AM to 5:00 PM (EST).